Welcome to ppeq.com ("Website"), operated by PPEQ ("we," "us," or "our"). These Terms & Conditions ("Terms") govern your use of our Website, purchase of products (including electric guitars, basses, acoustic guitars, and classical guitars), and any related services. By accessing or using our Website, placing an order, or engaging with our services, you agree to be bound by these Terms. Please read them carefully.
1. Acceptance of Terms
By using the Website, you confirm that:
• You are at least 18 years old (or have parental/guardian consent if under 18).
• You have the legal capacity to enter into a binding contract.
• You agree to comply with these Terms, our Privacy Policy, Shipping Policy, and Return & Refund Policy (all incorporated herein by reference).
2. Orders & Order Confirmation
• Order Placement: When you place an order through the Website, you submit a binding offer to purchase the selected products under these Terms.
• Order Confirmation: We reserve the right to accept or reject your order (e.g., due to product unavailability, pricing errors, or suspected fraud). A binding contract is formed only when we send you a formal order confirmation email, which includes your order details, shipping method, and estimated delivery timeline.
• Pricing & Availability: All product prices are listed in USD (unless specified otherwise) and include applicable taxes where required by law. We strive to maintain accurate stock levels, but if a product is unavailable after order placement, we will notify you promptly and offer a refund or alternative product.
3. Payment
• Payment Methods: We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other specified payment methods. By providing payment details, you warrant that you are authorized to use the payment method and that all information is accurate.
• Payment Security: Payments are processed through secure third-party providers (e.g., PayPal) who encrypt your financial data. We do not store full credit card details.
• Failed Payments: If your payment is declined, we may cancel your order or contact you to resolve the issue. You are responsible for any fees incurred due to failed payments (e.g., bank charges).
4. Shipping & Delivery
• Shipping Terms: Delivery of products is governed by our Shipping Policy, which outlines options, timelines, and restrictions (including region-specific services for the U.S., Australia, and other countries).
• Risk of Loss: Title and risk of loss for products pass to you upon delivery. We are not liable for damage, loss, or delays caused by third-party logistics providers (e.g., FedEx, UPS) unless due to our negligence.
• Import Duties & Taxes: For international orders, unless specified as "tax-inclusive" in our Shipping Policy, you are responsible for all import duties, taxes, and customs fees.
5. Returns & Refunds
Returns, exchanges, and refunds are governed by our Return & Refund Policy, which includes:
• Timeframes for initiating returns (e.g., 7 days for quality issues, 7 days for non-quality reasons after delivery).
• Conditions for acceptable returns (e.g., unused products in original packaging).
• Deductions for non-quality returns (e.g., original shipping fees, labor costs).
• Refund processing timelines and methods.
6. Product Information & Warranties
• Accuracy of Descriptions: We strive to provide accurate product descriptions, images, and specifications. However, we do not warrant that descriptions are error-free, and minor variations may occur.
• Warranties: All products are covered by a manufacturer’s warranty (specific terms, duration, and coverage details are available upon request). To claim warranty service, contact our customer support with proof of purchase and details of the issue.
• Limitation of Warranties: We disclaim all implied warranties (e.g., merchantability, fitness for a particular purpose) except as required by applicable law.
7. Intellectual Property
• Website Content: All content on the Website (including text, images, logos, trademarks, and product designs) is owned by us or our licensors and protected by intellectual property laws. You may not copy, reproduce, distribute, or modify such content without our prior written consent.
• Trademarks: "ppeq.com," "PPEQ," and related logos are our trademarks. Third-party trademarks (e.g., instrument brands) are the property of their respective owners.
8. User Conduct
When using the Website, you agree not to:
• Submit false or misleading information (e.g., fake order details, fraudulent payment methods).
• Attempt to access restricted areas of the Website or interfere with its functionality.
• Use the Website to transmit harmful content (e.g., viruses, spam).
• Infringe on the intellectual property rights of others.
We reserve the right to terminate your access to the Website for violating these terms.
9. Limitation of Liability
• To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages (e.g., loss of profits, business interruption) arising from your use of the Website or purchase of products.
• Our total liability for direct damages (e.g., defective products) shall not exceed the purchase price of the affected product(s).
10. Indemnification
You agree to indemnify and hold us, our employees, and our authorized representatives harmless from any claims, losses, or damages (including legal fees) arising from:
• Your breach of these Terms.
• Your misuse of the Website.
• Any third-party claims related to your purchase or use of our products.
11. Modifications to Terms
We may update these Terms from time to time to reflect legal changes, operational updates, or business needs. Revised Terms will be posted on the Website with a "Last Updated" date. Your continued use of the Website after the update constitutes acceptance of the new Terms.
12. Governing Law & Dispute Resolution
• These Terms shall be governed by the laws of the People’s Republic of China, without regard to conflict of law principles.
• Any dispute arising from these Terms or your use of the Website shall first be resolved through good-faith negotiation. If negotiation fails, the dispute shall be submitted to arbitration in Jinan, China, under the rules of the China International Economic and Trade Arbitration Commission (CIETAC). The arbitration award shall be final and binding on both parties.
13. Contact Us
For questions about these Terms, please contact us:
• Email: ppeq-world@outlook.com
• Address: Wanda Plaza, No. 55, Gongye South Road, Jinan District, (Shandong) Pilot Free Trade Zone, China
Thank you for choosing ppeq.com. We appreciate your trust in our products and services.