At PPEQ.com, we are committed to providing musicians with reliable and transparent global shipping solutions. While we now operate as a fully independent company, our expertise is rooted in our heritage as a subsidiary of Pango Music - a highly specialized guitar company with years of industry experience. We have complete mastery of the logistics solutions, packaging methodologies, and problem-solving frameworks that were developed and refined through our Pango Music background. This deep understanding enables us to expertly manage every aspect of your shipment, ensuring we can confidently deliver your electric guitar, bass, acoustic, or classical guitar safely and efficiently to most countries and regions worldwide.
Below, you'll find a detailed breakdown of our destination-specific shipping options, along with comprehensive information about our protective packaging standards that incorporate the professional expertise gained from Pango Music's proven logistics frameworks.
1. Shipping to the United States
a. Sea Freight + FedEx/UPS
(Recommended for Most Orders)
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Service Details:
In response to high tariffs and shipping costs associated with EMS—even after its anticipated resumption of service to the U.S. in October 2025—we now primarily utilize sea freight combined with last-mile delivery via FedEx or UPS. -
Processing Time:
2–4 business days after order confirmation. -
Total Lead Time:
30–40 calendar days from order confirmation to delivery. -
Key Benefits:
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Door-to-door delivery included.
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All-inclusive pricing: no additional customs duties or fees upon delivery.
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Tracking Note:
Real-time tracking is not available during the sea freight portion. Tracking information will be activated once the shipment arrives in the U.S. and is transferred to FedEx or UPS.
Shipping Fee:
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DIY Kits (Per Kit)
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Electric Guitar, Mandolin: US$25
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Double Neck or Bass Guitar: US$50
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Finished Instruments (Per Instrument)
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Electric Guitar, Mandolin, Bouzouki, Banjo, Acoustic Guitar, Classical Guitar: US$25
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Bass Guitar, Harp, Hawaiian Guitar, Octave Mandolin, Mandocello: US$25 or US$50
(Please confirm the applicable rate based on the specific model)
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b. U.S. Warehouse Express Shipping
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Eligibility:
Applies only to products marked “In U.S. Warehouse” on the product page. -
Processing Time:
1–2 business days after order confirmation. -
Carriers:
FedEx or UPS. -
Total Lead Time:
4–5 calendar days from order confirmation to delivery. -
Benefits:
Fast door-to-door delivery with full tracking available from the time of dispatch. -
Shipping Fee:
US$35
c. Specialized Express Lines
(For Items Not in U.S. Warehouse)
For products not stocked in our U.S. warehouse, we offer several expedited shipping options:
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Processing Time:
2–4 business days after order confirmation. -
Estimated Transit Times:
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6–9 business days
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9–12 business days
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12–18 business days
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Shipping Fee:
Varies based on product type, weight, destination, and other factors. Please contact us for a detailed quote.
All specialized express options include complete tracking and door-to-door delivery.
📌 Important Note:
Additional charges apply for specialized express services. After placing your order, please contact our support team within 24 hours at support@ppeq.com to confirm and purchase your chosen express shipping option.
2. Shipping to Australia
a. Sea Freight + Local Express
(For Items Over 1.05m in Length)
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Regulatory Note:
Per Australia’s 2025 customs policies, shipments exceeding 1.05m in length may be detained or returned, with limited recovery options for returned items. -
Service Details:
For compliant items over 1.05m, we use sea freight combined with final-mile delivery via trusted local couriers. -
Processing Time:
2–4 business days after order confirmation. -
Total Lead Time:
30–40 calendar days from order confirmation to delivery. -
Benefits:
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Door-to-door delivery.
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Tax-inclusive: no extra customs fees upon arrival.
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Tracking Note:
Real-time tracking is unavailable during sea freight; updates begin once the shipment enters Australia’s local courier network.
Shipping Fee:
-
DIY Kits (Per Kit)
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Electric Guitar, Mandolin: US$25
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Double Neck or Bass Guitar: US$50
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Finished Instruments (Per Instrument)
-
Electric Guitar, Mandolin, Bouzouki, Banjo, Acoustic Guitar, Classical Guitar: US$25
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Bass Guitar, Harp, Hawaiian Guitar, Octave Mandolin, Mandocello: US$25 or US$50
(Please confirm the applicable rate based on the specific model)
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b. EMS Direct Mail
(For Items Under 1.05m in Length)
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Eligibility:
Items with a total length ≤ 1.05m. -
Carrier:
EMS. -
Processing Time:
2–4 business days after order confirmation. -
Total Lead Time:
Standard EMS delivery timelines apply, typically 10–18 business days (varies by specific location). -
Benefits:
Full tracking available from dispatch.
Shipping Fee:
-
DIY Kits (Per Kit)
-
Electric Guitar, Mandolin: US$25
-
Double Neck or Bass Guitar: US$50
-
-
Finished Instruments (Per Instrument)
-
Electric Guitar, Mandolin, Bouzouki, Banjo, Acoustic Guitar, Classical Guitar: US$25
-
Bass Guitar, Harp, Hawaiian Guitar, Octave Mandolin, Mandocello: US$25 or US$50
(Please confirm the applicable rate based on the specific model)
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3. Shipping to Other Countries (Outside U.S. & Australia)
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Primary Carriers:
EMS or China Post Air Mail. -
Processing Time:
2–4 business days after order confirmation. -
Total Lead Time:
Approximately 15–25 business days from order processing. -
Benefits:
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Fast, reliable air transportation.
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Full real-time tracking available throughout the delivery process.
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Coverage:
Most countries and regions worldwide. Exceptions are rare; please contact our support team to confirm service for your specific location.
Shipping Fee:
-
DIY Kits (Per Kit)
-
Electric Guitar, Mandolin: US$25
-
Double Neck or Bass Guitar: US$50
-
-
Finished Instruments (Per Instrument)
-
Electric Guitar, Mandolin, Bouzouki, Banjo, Acoustic Guitar, Classical Guitar: US$25
-
Bass Guitar, Harp, Hawaiian Guitar, Octave Mandolin, Mandocello: US$25 or US$50
(Please confirm the applicable rate based on the specific model)
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4. Packaging Standards: 4-Layer Protection System
To ensure your instrument arrives in perfect condition, every shipment is secured with our specialized 4-layer protection system:
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Inner Layer:
Abrasion-resistant, shockproof foam bag that directly wraps the instrument to prevent scratches and minor impacts. -
Middle Layer 1:
A foam box sealed with heavy-duty yellow tape, adding structural support and cushioning against pressure. -
Middle Layer 2:
Thickened kraft paper wrapping that reinforces the foam box and provides a moisture barrier. -
Outer Layer:
Industrial-grade clear tape for final reinforcement, securing all layers and resisting tearing during transit.
General Notes & Policies
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Order Processing:
All orders are processed within 2–4 business days (excluding weekends and public holidays) after payment confirmation. -
Tracking Information:
A tracking number will be provided via email once your shipment is dispatched (for services that include tracking). -
Delivery Restrictions:
Deliveries to some remote areas may incur additional fees or experience longer timelines. We will notify you promptly if this affects your order. -
Questions?
For any inquiries regarding shipping or packaging, please contact our support team at support@ppeq.com.
Thank you for choosing PPEQ.com. We are dedicated to getting your new instrument to you safely and efficiently.