Thank you for visiting ppeq.com! Whatever you need—answers about our instruments, support with an order, or interest in working together—we’re always happy to assist. We offer a complete lineup of musical instruments, from electric guitars and basses to acoustic and classical guitars, mandolins, banjos, and violins. Each is crafted with care for musicians across Europe, the Americas, Australia, and beyond.
📬 Get In Touch
Headquarters
Jinan Time Machine Information Technology Co., Ltd.
Email Us
Have a question or need support? Reach out anytime at:
📧 General: info@ppeq.com
📧 Custom Design: custom@ppeq.com
📧 Cooperation: business@ppeq.com
📧 Complaints: support@ppeq.com
📧 System Notifications: notifications@ppeq.com (Read Only)
We aim to reply within 24–48 hours during business days.
NOTE: notifications@ppeq.com is a dedicated system notification email address only.
It does not handle any product inquiries, support requests, or general correspondence of any kind, and no responses will be issued to messages sent to this mailbox.
Please refrain from sending any emails to this address whatsoever.
Call Us
📞 +86 156 8848 8605
🕘 Available Monday–Friday, 9:00 AM–5:30 PM (Beijing Time)
🌍 Global Time Reference
To help you find the best time to connect, here’s when our office hours fall in key regions:
Note: Times may vary during Daylight Saving (DST).
About Us
Originally part of Pango Music, we are now an independent company—Jinan Time Machine Information Technology Co., Ltd.—devoted to bringing top-quality instruments to musicians and enthusiasts around the world. Your trust inspires us to keep raising the bar.
We truly appreciate your support and can’t wait to hear from you!
💬 Send Us a Message
Fill out the form below, and we’ll get back to you as soon as possible.
