At ppeq.com, we’re committed to providing reliable, transparent shipping services to musicians worldwide. As a subsidiary of Pango Music, we leverage our parent company’s network of premium logistics partners to deliver our electric guitars, basses, acoustic guitars, and classical guitars to most countries and regions globally. Below is a detailed breakdown of our shipping options by region, along with our packaging standards to ensure your instrument arrives safely:
1. Shipping to the United States
a. Sea Freight + FedEx/UPS (Recommended for Most Orders)
• Service Details: Due to high tariffs and shipping costs associated with EMS (even after its October 2025 service resumption to the U.S.), we now primarily use sea freight combined with final-mile delivery via FedEx or UPS.
• Timeline: 30–40 days from order confirmation.
• Key Benefits:
Door-to-door delivery included.
Tax-inclusive: No additional customs duties or fees will be charged upon delivery.
• Tracking Note: Real-time tracking is unavailable during the sea freight phase. Tracking updates will begin once the shipment reaches U.S. soil and is transferred to FedEx/UPS.
b. U.S. Warehouse Express Shipping
• Eligibility: Available for products stocked in our U.S. warehouse (marked “In U.S. Warehouse” on product pages).
• Carriers: FedEx or UPS.
• Timeline: 3–4 business days from order processing (we ship immediately upon order confirmation).
• Benefits: Fast door-to-door delivery with full tracking available from dispatch.
c. Specialized Express Lines (For Non-Warehouse Items)
For products not stocked in our U.S. warehouse, we offer multiple specialized express options:
• 6–9 business days
• 9–12 business days
• 12–18 business days
All lines include full tracking and door-to-door delivery.
Note: Additional fees apply to these specialized express services. After placing your order, please contact our team within 24 hours at support@ppeq.com to confirm and purchase the express shipping service.
2. Shipping to Australia
a. Sea Freight + Local Express (For Items Over 1.05m)
• Regulatory Note: Per Australia’s 2025 customs policies, shipments exceeding 1.05m in length may be detained or returned (with limited recovery chances for returned items).
• Service Details: For items over 1.05m, we use sea freight combined with final-mile delivery via trusted international couriers.
• Timeline: 30–40 days from order confirmation.
• Benefits:
Door-to-door delivery.
Tax-inclusive: No extra customs fees upon arrival.
• Tracking Note: Real-time tracking is unavailable during sea freight; updates begin once the shipment enters Australia’s local courier network.
b. EMS Direct Mail (For Items Under 1.05m)
• Eligibility: Items with total length ≤1.05m.
• Timeline: Standard EMS delivery (varies by location, typically 10–18 business days).
• Benefits: Full tracking available from dispatch.
3. Shipping to Other Countries (Outside U.S. & Australia)
We prioritize EMS or China Post Air Mail for most international destinations:
• Timeline: 15–25 business days from order processing.
• Benefits:
Fast, reliable air transportation.
Full real-time tracking available throughout the delivery process.
• Coverage: Most countries and regions worldwide (exceptions are rare; contact our support team for specific locations).
4. Packaging Standards: 4-Layer Protection
To ensure your guitar arrives in perfect condition, all shipments are packed with a specialized 4-layer protection system:
• Inner Layer: Abrasion-resistant, shockproof foam bag (directly wraps the instrument to prevent scratches and minor impacts).
• Middle Layer 1: Foam box sealed with heavy-duty yellow tape (adds structural support and cushions against pressure).
• Middle Layer 2: Thickened kraft paper wrapping (reinforces the foam box and shields against moisture).
• Outer Layer: Industrial-grade clear tape for final reinforcement (secures all layers and resists tearing during transit).
General Notes
• Order Processing: All orders are processed within 2–3 business days (excluding weekends/holidays) after payment confirmation.
• Tracking Information: A tracking number will be provided via email once your shipment is dispatched (for services with tracking capabilities).
• Restrictions: Some remote areas may incur additional delivery fees or longer timelines; we’ll notify you of such cases before processing your order.
• Questions?: For shipping or packaging inquiries, contact our support team at support@ppeq.com.
Thank you for choosing ppeq.com—we’re dedicated to getting your instrument to you safely and efficiently.