This Privacy Policy explains how ppeq.com ("we," "us," or "our") collects, uses, stores, and protects your personal information when you visit our website, purchase products, or interact with our services. We are committed to complying with global privacy regulations, including the General Data Protection Regulation (GDPR) for users in the European Union and the California Consumer Privacy Act (CCPA) for users in California, USA. By using our website, you agree to the terms of this policy.
1. Information We Collect
We may collect the following types of personal information from you:
• Personal Identification Information: Name, email address, phone number, shipping/billing address, and payment details (e.g., credit card information, PayPal account details) when you place an order or create an account.
• Order Data: Details of your purchases (e.g., product type, quantity, order date, shipping method) and transaction history.
• Communication Data: Records of your interactions with our customer service team (e.g., emails, chat logs) when you inquire about orders, returns, or other services.
• Website Usage Data: Non-identifiable information such as your IP address, browser type, device details, and pages visited on our site (collected via cookies and similar tracking technologies; see Section 6 for details).
2. How We Use Your Information
We use your personal information for the following legitimate purposes:
• Processing Orders: To fulfill your purchases, arrange shipping (via our logistics partners, including FedEx, UPS, and EMS), and provide order updates (e.g., tracking information).
• Customer Support: To respond to your inquiries, resolve issues (e.g., returns, refunds, or product concerns), and ensure a smooth shopping experience.
• Compliance with Legal Obligations: To adhere to tax laws, customs regulations, and other legal requirements (e.g., retaining order records for auditing purposes).
• Improving Our Services: To analyze website usage trends, optimize product offerings, and enhance user experience (using anonymized data only).
• Marketing (With Your Consent): To send you promotional emails about new products, discounts, or events—you may opt out at any time (see Section 5).
3. Who We Share Your Information With
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your data with trusted partners only as necessary to provide our services:
• Logistics Providers: FedEx, UPS, and other courier services (to deliver your orders; we share only shipping address and contact details required for delivery).
• Payment Processors: PayPal and credit card processors (to securely process payments; they do not store, use, or share your data beyond what is necessary for transactions).
• Our Parent Company, Pango Music: For operational support (e.g., leveraging shared logistics networks) and compliance with internal policies—Pango Music is bound by this privacy policy to protect your data.
• Legal Authorities: If required by law (e.g., to comply with a court order) or to protect our legitimate business interests (e.g., preventing fraud).
4. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law:
• Order Data: Retained for 7 years after your last purchase (to comply with tax and customs regulations).
• Account Information: Retained until you request account deletion (see Section 5).
• Communication Records: Retained for 1 year after the last interaction (to resolve potential disputes).
5. Your Rights
You have the following rights regarding your personal information, subject to applicable laws:
• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to update inaccurate information.
• Deletion: Request removal of your data (where we no longer need it for legal or operational purposes).
• Restriction of Use: Ask us to limit how we use your data (e.g., during a dispute).
• Data Portability: Receive your data in a structured, machine-readable format (e.g., for transfer to another service provider).
• Withdraw Consent: Opt out of marketing communications by clicking "unsubscribe" in our emails or contacting us directly.
To exercise these rights, please email our data protection team at ppeq-world@outlook.com with your request and proof of identity (e.g., order number or account details). We will respond within 30 days.
6. Cookies and Tracking Technologies
We use cookies (small text files stored on your device) and similar technologies to:
• Remember your preferences (e.g., language, shipping country).
• Track website traffic and improve site functionality.
• Provide personalized content (e.g., product recommendations).
You can manage cookie settings through your browser (e.g., block or delete cookies), but this may affect website functionality. For more details, see our Cookie Policy (if applicable).
7. Data Security
We implement industry-standard security measures to protect your data from unauthorized access, loss, or misuse, including:
• Encryption of sensitive data (e.g., payment details) using SSL/TLS technology.
• Secure storage systems with restricted access.
• Regular audits of our data handling processes.
While we strive to protect your information, no method of transmission over the internet is 100% secure—we cannot guarantee absolute security.
8. Third-Party Links
Our website may contain links to third-party sites (e.g., payment processors, music-related resources). This privacy policy does not apply to these sites—we recommend reviewing their privacy policies before interacting with them.
9. Changes to This Policy
We may update this Privacy Policy periodically to reflect legal changes or operational updates. We will notify you of material changes by posting the revised policy on our website with a "Last Updated" date. Your continued use of our services after the update constitutes acceptance of the new terms.
10. Contact Us
For questions, concerns, or requests related to this Privacy Policy, please contact us:
• Email: ppeq-world@outlook.com
• Address: Wanda Plaza, Jinan District, (Shandong) Pilot Free Trade Zone, China
Thank you for trusting ppeq.com with your information. We are committed to protecting your privacy and ensuring a secure shopping experience.